UK Shipping Policy
Free UK delivery, clear dispatch information and help with your order. Find the delivery arrangements for standard shop purchases and personalised gifts below.
UK Delivery Coverage and Charges
Seed Bomb Shop UK offers free delivery on all UK orders via Royal Mail. This includes England, Scotland, Wales, Northern Ireland, the Scottish Highlands and UK islands, with no delivery surcharge.
This policy covers UK deliveries. For a delivery destination outside the UK, please contact us before ordering so we can confirm whether delivery is available and on what terms.
Standard Shop Orders
Standard shop orders are dispatched within 0–1 working days. Once dispatched, delivery is estimated to take a further 4–5 working days.
Working days are Monday to Friday, excluding bank holidays. Delivery estimates are not guaranteed arrival dates; postal disruption or severe weather may affect transit times.
If you need an order for a particular date, please contact us before purchasing to check the arrangements.
Personalised Business Gifts and Wedding Favours
Production and delivery dates for personalised orders are confirmed with your quotation. The standard shop dispatch times above do not apply to these orders.
When enquiring, include your chosen product reference, quantity, delivery postcode and the date you need the gifts to arrive. Please also provide your event or wedding date so we can discuss a suitable schedule.
Check and approve your artwork as requested. If your design, quantity or delivery requirements change, contact us so we can confirm any effect on the agreed schedule.
Delivery Addresses and Changes
Please check the recipient’s name, address and postcode before placing your order.
If you spot an error, email enquiry@seedbombshop.co.uk as soon as possible with your order number and the corrected details. We will check whether the address can still be updated; changes cannot be guaranteed once an order has been dispatched.
Delayed or Missing Deliveries
If your order has not arrived after the estimated delivery period, contact us with your order number and delivery postcode. For personalised orders, refer to the delivery date agreed for your order.
We will investigate the delivery and explain the next steps. You do not need to resolve a missing delivery directly with Royal Mail before asking us for help.
Damaged or Incorrect Orders
If your parcel or its contents arrive damaged, or you receive the wrong items, please contact us as soon as possible with your order number and a description of the problem.
Where practical, keep the packaging and include photographs to help us assess what happened. Accepting a parcel does not remove your statutory rights.
Cancellations and Returns
For eligible standard goods bought online by consumers, you can generally cancel from the time you place your order until 14 days after receiving it. You then have a further 14 days to return the goods after telling us you wish to cancel.
The statutory change-of-mind cancellation right generally does not apply to goods made to your specifications or clearly personalised. This does not affect your rights if goods are faulty, damaged or not as described.
Business purchases follow the agreed order terms and applicable law. Please contact us promptly if you need to change or cancel an order.
Read our Return Policy and Terms and Conditions for related information. Nothing in this shipping policy limits your statutory rights.