Seed Bomb Shop UK Return Policy
This Seed Bomb Shop UK Return Policy explains how consumer cancellations, returns, refunds, faulty goods, personalised products and business orders are handled.
Returns Made Clear
We want ordering from Seed Bomb Shop UK to be straightforward. The terms below distinguish between a change of mind, a problem with the goods, a personalised order and an order placed for business purposes.
If you are unsure which section applies, please contact Seed Bomb Shop UK before sending anything back.
Consumer Orders and the Right to Cancel
If you are a consumer who bought an eligible, standard product online, you may cancel the order without giving a reason. You must tell us within 14 days beginning on the day after you receive the goods.
To cancel, send a clear statement to enquiry@seedbombshop.co.uk. Your message must be sent before the cancellation period ends. You may use the example cancellation form below, but you do not have to.
This section is for consumers. It applies when you are acting wholly or mainly outside your trade, business, craft or profession.
How to Make a Return
- Email us with your name, order number, the products you wish to return and the reason, if you would like to provide one.
- We will give you the correct return address and practical return instructions privately.
- After cancelling an eligible order, send the goods back within 14 days.
- Pack the goods carefully and keep proof that you sent them.
For an ordinary change-of-mind return, you are responsible for the direct cost of return postage. A tracked or otherwise suitable postal service is recommended, particularly for higher-value orders.
Please use the original packaging where reasonably possible. Your cancellation right does not depend on keeping packaging that was only needed to open and inspect the goods.
Condition of Returned Goods
You may handle a product only as much as you reasonably would in a shop to establish its nature, characteristics and function.
If handling goes beyond what is reasonably necessary and reduces the value of the goods, we may make a lawful deduction from the refund to reflect that loss in value.
Please do not plant, distribute, alter or use seed products if you intend to return them because you have changed your mind.
Refunds and Delivery Costs
For an eligible consumer cancellation, we will refund the price paid for the returned goods and the cost of our least expensive standard delivery option. If you chose an enhanced or premium delivery service, the additional delivery cost is not refundable.
We may wait until we receive the returned goods, or until you provide evidence that they have been sent back, whichever happens first. The refund will then be made without undue delay and no later than 14 days after that point.
Refunds are normally made through the original payment method. Payments made through PayPal or by payment card processed by PayPal will normally be returned through the same service, unless a different method is expressly agreed.
Personalised, Branded and Made-to-Order Products
Many of our corporate gifts, event products, wedding favours, printed cards, branded packs and customised presentations are produced to an approved specification. The statutory change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised.
Where possible, Seed Bomb Shop UK will allow you to cancel a personalised order before final written artwork or order approval. Once you or your authorised representative has approved the final artwork, wording, specification or production order in writing, the order becomes non-cancellable for change-of-mind purposes and production may begin.
This exclusion does not remove your rights if personalised goods are faulty, damaged, not as described or materially different from the approved specification.
Faulty, Damaged, Incorrect or Misdescribed Goods
Your statutory rights apply if goods are faulty, not as described, not fit for purpose, damaged on arrival or different from what you ordered. Depending on the circumstances and the law, the appropriate remedy may be a replacement, price reduction or refund.
Please contact us promptly with your order number and a clear description of the problem. Photographs of damage, packaging or an incorrect product can help us resolve the issue quickly, but providing a photograph does not replace or restrict your legal rights.
Where goods are confirmed as faulty, damaged, incorrect or misdescribed, Seed Bomb Shop UK will cover reasonable return costs or provide suitable return arrangements. Any short-term right to reject qualifying faulty goods remains subject to the Consumer Rights Act 2015.
Sale and discounted products: sale goods have the same statutory rights as full-price goods. A lower price does not remove your rights where a product is faulty or misdescribed.
Seed Products and Natural Growing Results
Germination and flowering are affected by factors outside our control, including planting time, soil preparation, soil conditions, moisture, weather, competition from grass or weeds and aftercare. Species in a mixed product may also establish at different times.
A different growing result does not by itself show that a product is faulty. However, this does not limit your rights if the goods themselves are faulty, misdescribed or otherwise fail to meet legal requirements.
For practical planting help, visit our guide to growing wildflower seed bombs.
Business, Corporate and Trade Orders
The consumer cooling-off rules described above do not apply when a purchase is made wholly or mainly for business purposes.
Corporate, wholesale, trade, event and other business orders are governed by the quotation, approved artwork or proof, invoice and order terms accepted for that project. Nothing in this section removes any right or remedy that cannot lawfully be excluded.
If a business order develops a problem, contact us promptly so that we can review the accepted specification and agree the appropriate response.
Gift Orders
If you received a Seed Bomb Shop UK product as a gift, please ask the purchaser to contact us with the original order details. This helps us confirm the transaction and return any money to the correct payment method.
We will explain the options available for the specific order. Personalised gifts remain subject to the personalised-products section of this policy.
Please Contact Us Before Posting Goods
Return locations and handling instructions may vary by order. Please email us before posting goods so that we can give you the correct return details and reduce avoidable delay.
Sending a clear cancellation notice by email within the cancellation period is sufficient to tell us that you are cancelling. You do not need to wait for a reply before the cancellation deadline.
Optional Consumer Cancellation Form
You may copy the wording below into an email. The form is optional; any clear cancellation statement is acceptable.
To: Seed Bomb Shop UK
Email: enquiry@seedbombshop.co.uk
I/We give notice that I/we cancel the contract for the sale of the following goods:
[Product name or description]
Order number: [Insert order number]
Ordered on: [Insert date]
Received on: [Insert date]
Name of consumer(s): [Insert name]
Address of consumer(s): [Insert address]
Date: [Insert date]
Your Statutory Rights
Nothing in this Return Policy excludes, restricts or replaces rights available to consumers under applicable UK law. You can read the official GOV.UK guidance on returns and refunds and the Consumer Contracts Regulations 2013.
Start a Return or Report a Problem
Tell us your order number, the products involved and whether you are cancelling, reporting damage or asking about a fault. Our team will provide the correct return details.